Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at maotan76@proton.me. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maotan76@proton.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maotan76@proton.me.

We have a 30-day return policy, which means you can apply for a return within 30 days after receiving the goods. 
Returns are subject to certain conditions. Your item must be in the same condition as when it was received, un-worn or unused, with the label intact and in its original packaging. You will also need to provide a receipt or proof of purchase. 
To initiate a return, you can contact us via maotan76@proton.me. Please note that the returned items need to be sent to the following address: [INSERT RETURN ADDRESS] 
If we accept your return, we will send you a return shipping label as well as instructions on how to send the package and where to send it. We do not accept goods that are returned without first applying for a return. 
If you have any questions regarding returns, you can contact us at any time via maotan76@proton.me. 

 

Damage and Issues
Please inspect your order items upon receipt. If the items are defective, damaged or sent in error, please contact us immediately so that we can assess and resolve the issue. 

 

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us. 
We are very sorry, but we do not accept returns for promotional products or gift cards. 

 

Exchange
The quickest way to obtain the desired goods is to return the old ones and purchase new ones upon their acceptance. 

 

EU 14-day cooling period
Despite the above regulations, if the goods are shipped to the EU, you have the right to cancel the order or return the goods without any reason within 14 days. As mentioned above, your goods must be in the same condition as when received, unopened or unused, with labels attached and in their original packaging. You also need to provide a receipt or proof of purchase. 

 

Refund
After we receive and inspect your returned goods, we will notify you to inform you whether the refund is approved. If approved, the refund will be returned to your original payment method within 10 working days. Please note that your bank or credit card company also needs some time to process and credit the refund.
If you have not received the refund 15 working days after our approval of the return, please contact us via maotan76@proton.me.